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Read From Steam Police's 500 Five Star Reviews

  • Fast At Your Door 24 Hrs
  • Clean & Tidy Professionals
    Clean & Tidy Professionals
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    Family Owned & Operated
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    With Attention To Detail
  • Trusted Cleaning & Restoration In Rochester
    Over 500 5 Star Reviews!
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    Rigorous With Safety
  • Serving Rochester
    Serving Rochester
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Steam Police Testimonials
When you call Steam Police you can be sure you're in great hands: read some of our five star reviews from other happy customers below.
Well I’m every please with the cleaning of my carpet. Good job done. Well recommend it to anybody thank you so much
Excellent service. Very professional technician. Quality service and excellent job. John was very knowledgeable and passed on some helpful tips on keeping my carpet looking like new again. I HIGHLY RECOMMEND STEAM POLICE for all your carpet and furniture needs! I would highly recommend John as well he was awesome to work with. Thank you again for a job well done!
An amazing crew, on time and their attention to detail was amazing. Definitely recommend
The Steam Police did a great job yet again! John is always extremely professional and always very communicative with what he thinks is best for my rugs. My rugs always look amazing! It is also very easy to schedule with the Steam Police online which I prefer for sure! Thanks guys! We'll see you in 6 months!
He was able to remove stains that were 8 years old and I didn't think they'd come out
Incredibly prompt and efficient. Everyone I communicated with was friendly and even more considerate. The technicians were in my home and working within 40 minutes of my phone call. Every detail was documented and easy to upload for my insurance claim. I wouldn’t hesitate to recommend them and I’m grateful they were recommended to me.
Highly recommended! Technician Gage was absolutely delightful! Thank you!!!! πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘ …
Very punctual, professional, friendly, and efficient. I would definitely use again.
Great job!! Very professional. Will definitely use again in the future.
Excellent customer service, excellent work and overall a very knowledgeable company and we will definitely be using their services again!
John was friendly and professional. Explained what he was doing, answered my questions. The house had a clean, fresh smell after he left. I will use Steam Police again and I recommend them to others. Laura, who answered their phone, was also very professional and kind. Steam Police seems to be very organized and thorough in their process from start to finish.
Great job. Came on short notice. Will use again!
Great job and fair price. Would definitely recommend
Steam Police cleaned our duct work. Dave had his work cut out for him. Who knows if the ducts were ever cleaned in this mid century ranch. The before and after pictures are unreal. The attention to detail was wonderful. Dave was professional and very nice. I can't wait to see what this does to our indoor allergies! Thanks Steam Police, highly recommend
I wanted to say that”John” did a great job in our home. He was knowledgeable, did a thorough job and had a great strength for customer service! My carpet and kitchen tile look great! I would recommend this company!!!! Thank you, Steam Police! Kate Stewart
Very responsive with communication, punctual and did a great cleaning job!
This is the second time in the last seven months that I have used The Steam Police. The communication and service are excellent, it was also nice to have John return to perform the service. I prefer consistency in service, plus he cares about his work. Highly recommend.
John from Steam Police saved us by coming and helping with flooding that we had the night before Thanksgiving. He was very calming when I was anxious about any damage and he reassured me that he would make sure everything dried properly. We were lucky enough to get him again when we got the cleaning done a few weeks later. We will go with Steam Police again just based on how great he is!
John was so friendly, professional, and polite from start to finish. Our carpets look and smell amazing, and he even managed to get rid of an old pet stain that I could never completely get rid of. He was highly knowledgeable, and you can tell that he loves his job, and really cares about his work. I highly recommend John and the Steam Police. We’ll definitely be using them regularly.
John was so pleasant, so professional and walked me through what to expect and honest expectations of what he hoped to do. He did a wonderful job cleaning my bar stools and 6 dining room chairs, all ivory with kid stains and marks! Thank you, John!!
Steam Police responded to me within minutes of my inquiry regarding their services to clean upholstery and carpets. They gave me a quote instantly and showed up exactly when they said they would. I asked about more cleaning when the service tech arrived and he was more than happy to add the items to what I was already booked for. He did a great job and left no mess behind. I would highly recommend them!
They did an excellent job cleaning a very dirty carpet
Caleb was great and worked very efficiently.
Dave was great and a did a fantastic job
This was our second time using Steam Police! Our first time having the tile cleaned too which came out excellent! John was great explaining everything. So polite and respectful not to mention his attention to detail. It's worth every penny! I HIGHLY recommend this company! Thank you John from Steam Police. Thank you Laura for always providing quick response whenever we have had an urgent matter! This type of customer service is so difficult to find these days!
Great customer service- high quality work- technicians Dave and Gage were great- professional, on time, very friendly and did great work! This was the first time we’ve ever had any duct work done- and it was a great experience overall. Highly recommend!!
I recently had the pleasure of receiving exceptional service from John. His attentiveness to my concerns was unparalleled, as he patiently addressed each issue with care and expertise. John's willingness to go above and beyond left me feeling not only satisfied but truly impressed. His helpfulness throughout the entire process was remarkable, and I cannot thank him enough for his dedication to ensuring my needs were met. Without hesitation, I highly recommend John for anyone seeking outstanding customer service.
The tile floor looks next to what it did after is was new.
I moved to my new home and I had tried cleaning the carpet with the vacuums at HD, the water came out really dark so I thought it was good. However, the home smelled and my dog had puked on the carpet. I gave them authorization to spot clean if needed and deodorize if needed. I wanted my carpet cleaned before getting my sofa and they were able to accommodate me the next day after calling, I was able to get the Sofa the next day and I am so Happy and grateful to the lady that answered the call!!! Caleb did a great job, spot cleaning was not needed because he was able to remove anything with just the regular service. He showed me a picture and you could tell the difference. I chose to deodorize as my preference but that was not needed as it did not really smell afterwards. Let me tell you how my living room smells so nice, I actually enjoy now being there and the carpet feels so clean.
What a professional company! They did an amazing job on our carpets and we were very happy with our tech and with customer service. Gage went above and beyond and was extremely polite and professional. Will definitely hire when we need them cleaned again.
Steam Police did a great job with restoring my wet basement due to a sump pump break. They arrived incredibly fast, on a Sunday morning, no less, and were communicative, careful, and excellent guides about how this process works, especially when it came to an insurance claim. Their prices are fair and they know exactly how to deal with insurance companies. I also appreciated how patient they were during that process. I would recommend them to anyone!
Excellent service! John was on time, made suggestions of which I am so glad I followed. Extremely pleased with the outcome! It was so easy to work with your company and will make recommendations to others. Thank you Steam Police!
The job was a biohazard, and they got the carpets cleaned in one day.
John was on time, professional, and did an amazing job. He took time to explain what he was doing, and even took the time to explain it to my very curious children. I will definitely recommend them, and will be using them in the future. Thank you for making our carpets look brand new again!
Steam Police were fantastic, Gage and the team were very professional, clean, courteous and cognizant of closing doors because of our cats and dog. We would have them in to do work again anytime we need. I would highly recommend them.
John was so wonderful. He had a great knowledge and and a real dedication to his results. Very friendly and kept us in the loop on what he was doing. Would definitely recommend!
I booked online and they came 2 days later. Caleb was professional, quick and my carpet looked great! The price was very reasonable. I will definitely call them again.
It isn’t often that a company far exceeds your expectations these days, however The Steam Police has done just that. Upon learning the devastating news that we had water damage, and mold, we hired them to address the damage, and remediate the mold. Two highly competent technicians (Gage and John) arrived on-time and worked diligently to resolve our issues. They were both extremely thorough, personable, courteous, and professional! The work was executed cleanly and efficiently. We would highly recommend The Steam Police to anyone who may find themselves in similar circumstances!
Quick and Efficient...well deserved, Thanks Again,!!!
John with the Steam Police went above and beyond. He was very knowledgeable. Did a full walk through pre cleaning examination of our carpets. Asked if we had pets, areas of concern and if we had any questions about the carpet cleaning. He performed the pre-spray solution application and dwell time perfectly. He took his time with each pass of the carpet cleaning wand in high traffic areas. He wore his booties to protect the carpet while applying and raking in the carpet protectant post cleaning. All in all John was amazing. Would highly recommend the Steam Police to come into your home or area of business to help clean all your grimey issues!
Great experience! I got a call within a couple hours of asking for a quote online. They were able to come out same week and my couch and carpet look and smell like new!
Gage and Dave were great! Excellent service...Timely, professional, kept me informed along the way. Also company was able to fit me in in a very timely manner, unlike other quotes I received.
Very professional and informative. Our carpets look like new!! Arrived when they said they would with prior notification. Will call them EVERYTIME I need something cleaned and think I will have them come back and do our hardwood.
Hands down one of the best overall experiences I have ever had with a home service type company. From the first time I contacted them until they finished the job and followed up, it was perfect and my carpets look new again. Thanks a ton!! I will be referring you out to everyone. UPDATE 7/2/2024 - Still some of the absolute best overall service there is in our area. Thanks a ton again yall!
Fantastic company! We were thrilled with how they got the puppy odor out of our carpet! We were at a complete loss and about to replace the entire thing, but now we don't need to! Thanks again and we highly recommend!
John was awesome doing a great job getting my carpets so clean looking new again. Even the areas most walked on looks new again. Friendly, accommodating and a nice thorough job done.
As usual, great job, professional and courteous!
Quality service and customer service!
Gage and his helpers did a great job remediating the mold in the basement and cleaning my heating ducts. I was kept informed every step of the way. Gage went above and beyond by helping me get my senior dog in the car. Thanks guys for a job well done!
From scheduling, to John's work in our home, everything was smooth and very well explained at every step. Would recommend to anyone!
I hired the Steam Police when I sold my house to shampoo the basement carpet which was a white burbur and was very soiled. They did a great job and got it looking nearly new again. A couple days later there was some dark soiled spots appearing from wicking and they didn't hesitate to come back out and clean it again. The crew was too notch and very professional. I highly recommend them for your carpet cleaning service needs. They are the best!
Wonderful job!
Very satisfied!
Caleb was very professional and pleasant , the carpet looks clean , we will know for sure after it dries. Unfortunately, after the carpet dried . About 30-40% of the pre clean stains are still on the carpet. Steam police said some stains do not come out without an extra service of β€œ spotting” . They did offer to reclean the carpet for free. I find it takes a full 48 hours until I find carpet it completely dry. It had already been 3 days , and I needed to move all the living and dining room furniture back into those rooms, so we had room to move in the rest of the house. The steam police were very nice, but I will be going back to my previous carpet cleaning company.
Gage and Dave were exceptionally professional. They got the work done in a timely neat manner. Would highly recomment them to anyone who needs their duct work cleaned properly.
Repeat customer over here! The steam police came and cleaned + applied protectant to my sectional as well as cleaned a set of carpeted stairs for me. There was a tough stain (spilled ranch) on the stairs and John was able to work his magic to get it clean! 10/10 - highly recommend!
Professional, friendly service. Did a great job cleaning tile, carpets, and furniture. Have done great work for us for years. We will definitely call them again.
We are very happy with The Steam Police! Gage came out and did some duct cleaning and was very polite, informative, cleanly & worked quickly ! Highly recommend and will be using again!
Wonderful job! Our carpet looks brand new! Dave was very pleasant and finished the job quickly and efficiently!
The whole team from the steam police is fantastic. Jobs are always done above and beyond perfection. I own a cleaning company and constantly refer the steam police to clients because I can fully trust the work to be A+++. Always a recommended company!
Arrived on time, did a great job, and the representative was a polite respectful person. Would recommend to anyone looking to have professional cleaning service done.

For great service and professionalism for your Rochester plumbing, heating and cooling needs, call and speak with the friendly team at Steam Police today.


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"Fighting Grime One Room At A Time" When you need cleaning or restoration help in Rochester, you can always rely on Steam Police! Call us now or book online!

Steam Police: Professional Grime Fighters!

A Local NH Family Business A Local NH Family Business

Your Local NY Family Business

Family owned and operated. Founded by a registered nurse and a police officer/chief of a local fire department, we're here to help you and your home.
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Trusted Experts In Our Community

With our background in emergency first response, and thousands of happy customers in our community, you can depend on the Steam Police.

24 Hour Emergency Service

Our specialists are available 24/7, ready to help you in any cleaning or restoration emergency!
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We are licensed, insured and certified for your complete peace of mind. When you choose the Steam Police we take care of you and your home.

Over 500 Five Star Reviews!

With over 500 five star reviews and testimonials from our customers, you can be assured of the level of satisfaction we provide.

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