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Read From Steam Police's 500 Five Star Reviews

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    Clean & Tidy Professionals
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    With Attention To Detail
  • Trusted Cleaning & Restoration In Rochester
    Over 500 5 Star Reviews!
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    Rigorous With Safety
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    Serving Rochester
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Steam Police Testimonials
When you call Steam Police you can be sure you're in great hands: read some of our five star reviews from other happy customers below.
Awesome job
Gage has cleaned our carpet several times and is extremely knowledgeable, professional, respectful of our home, and I highly recommend him
Great experience. Sent in an online inquiry and they called me within an hour and they were able to schedule me within a few days. Received a text reminder of my appointment and another text when the technician was on his way. This text included his name and his photo. The technician John was great, very polite and very thorough- everything came out great.
Steam Police did and excellent job on my carpet and area rugs.
Gage did an absolutely amazing job on a carpet I had completely lost hope for. This company was punctual and super accommodating!! Highly recommend and will definitely use again!
John was great at explaining every step of his process and not pushing me to get extra services, but let me decide what would be best for our situation. He was efficient and friendly and made the whole experience wonderful.
One of the best phone calls I’ve ever made. Everyone was great from Laurie in the office down to the guys in the field super nice neat clean, courteous do anything you ask without any hesitation didn’t even know this company existed now I’ll use them for everything!!! Streamline construction
Just had my carpets cleaned today. The gentleman took his time was very pleasant and above all the carpets are CLEAN AND SPOTLESS. Would highly recommend and reasonably priced. Aplus if your looking to have your carpets cleaned
Your employee Alex did a great job on the two rooms where he cleaned the carpets. He was very polite and informative. Thank you.
The technician arrived in the designated time frame, thoroughly explained the work he was going to do, and then proceeded with the work. The results are outstanding and I'm very pleased.
Amazing job with getting the floors cleaned on a just purchased home. Service was professional and friendly. Highly recommend.
Great service and results.
Wonderful to work with. Everything was so easy to get scheduled. The results are fantastic!
The tech was on time and thoroughly cleaned the rug and upholstery. He even removed a stain that was stubborn for previous cleaners.
John T. Did an excellent job cleaning our carpet. He was professional and knowledgeable. I would highly recommend Steam Police to my friends and family. A few stains surfaced hen the carpet dried. John came back a few days later and took care of them to my satisfaction. A-1 service from the Steam Police!
I couldn’t be happier and more totally satisfied with Steam Police and the carpet cleaning experience. Steam Police sent a text with the arrival time along with a photo of John, my technician. John is not only personable but excellent at his job. I am relieved that our bedroom carpets are thoroughly cleaned and will ensure a healthy environment. I plan to have Steam Police come out again to clean our area rugs and a few upholstered pieces of furniture. Thank you, Steam Police for a job well done and John, for a delightful conversation!!
Well I was skeptical at first but I gave it a try. We have two young dogs who’ve made several “markings” on the carpets being new dogs and we tried to clean it with items recommended from the internet but had little to no luck. We called the steam police as a last hope before pulling all the carpet up due to the smell. I’m happy to say they did an amazing job! Their spot cleaning we excellent on the areas that had stains from urine and a mixture of items we tried ourselves. The spots are gone, the smell is gone and it feels good knowing we can have people back over without worrying about the smell of dog pee upstairs and in my office. Our cleaner was a very helpful young man who took the time to do the job right, which isn’t normal these days. Thanks for the amazing job! Stream police for the win!
The team at Steam Police have been great to work with. They have been so compassionate and accommodating and Gage has kept me up to date on everything going on, every step of the way. They have made this very terrible circumstance easier to navigate. Thank you for all your hard work!!
Gage was very professional and informative. He even offered to reschedule to better accommodate our needs. He did a great job and left the house in perfect condition! I highly recommend using SteamPolice for all your projects.
John was amazing. We have used these folks twice now and the consistency of their service is world class. The attention to detail, the knowledge of how to clean carpets, and the overall attitude of what he was doing is so refreshing. I cant recommend these folks enough! Pricing was reasonable and the on site consultation for how we can fit the project to our needs felt very clear and not pushy for "up-sale". 10/10 would recommend
John was great to work with, very professional and knowledgeable. Great experience. Will definitely use them again in the future!
John was excellent - so thorough with his cleaning and overall, just very friendly and pleasant. Our upholstery looks so much better. Will definitely be using again and will happily recommend to anyone looking for your services in the future!
Very professional service. We were very happy to have found Steam police. They explained the process , responded very quickly and were on time. They did an excellent job and charged us a very fare price. Highly recommend them. Thanks Steam police!
Alex was great!! He was very friendly, conscientious of the work he was doing and did a great job!! This is my second time using The Steam Police and I will definitely use them again and refer them to family and friends.
Easy to schedule, came on time, and did a great job cleaning our carpets! They were easy to communicate with and very accommodating, we highly recommend!
Favorite go-to business for carpet cleaning. John is awesome, friendly, highly-skilled and respectful of rooms/spaces from wearing protective footwear to ensuring furniture isn’t placed directly on wet carpets. Much appreciate the “going the extra mile”.
John was super friendly and professional. Carpets look better than ever. Very pleasant experience and extremely happy with the results.
Cleaning service was very accommodating in cleaning our carpet. Had some initial issues which were quickly resolved. Our carpet smells and looks very clean now. Thank you!
Prompt, very friendly, quick and clean!
Prompt, fast & professional. The tech came exactly on time, explained the process, was done within 30 min and our carpet literally looks brand new! Highly recommend!!!
John did an amazing job! Our second time using them, they are great!
John and Tony were very professional and explained everything they were doing.
Another great experience with The Steam Police! Highly recommend!
They took care of a very sensitive clean up involving the death of a loved one. The care and professional way they handled everything was amazing. Steam police took care of everything including insurance claims. I highly recommend them. Great company!!!!
Professional young men. Wore booties and a great job.
John was great! He arrived on time and was very thorough. He spent time after reviewing before and after pictures and even gave us a spot cleaner to keep.
Kara and her team removed residual pet odor and smells from rental property vents. The last project her team completed was a mold removal throughout the grout lines in 4x4 tiles allowing our team to come in and refinishing the tiles to new. The steam police gave us a clean surface allowing us to do what we do best.
Technician showed up on time, explained what he was going to do. He cleaned the tile and grout in our 2 bathrooms in our apartment. Ask for John , has a great attitude and is very professional.
***Update 05/23/2025*** Dave arrived within the time frame agreed upon and presented himself in a professional manner. He was knowledgeable, friendly, and willing to answer and and all quotations I had. He got to work and did so in a very efficient and methodical way. That carpets came out great!!! Thank you! Thank you Dave. You represented The Steam Police exactly how I expected. ****Update 04/19/2024**** John arrived early (early is on time in my world), greeted me with a smile, and ready to work. He did a fantastic job explaining the process and asked if I had any concerns that needed to be addressed. He took care not to damage any of my property and did an amazing job cleaning the carpets. Thank you John, and Tony, for providing me with another great experience with The Steam Police!!!! 2022 I just wanted to say how impressed I am with the operation and employees. From the initial appointment scheduling, all of the appointment reminders, the service technician's professionalism while in my home, and overall communication from the company. Matt arrived early, and early is on time in my book, introduced himself and proceeded to explain the cleaning process to me so I understood everything that was going to take place. He answered any and all questions I had and got to work. I was impressed with the attention to detail he took to ensure my home wasn't damaged by their process (those corner guards are pretty slick) and his efficient approach to the job. Matt was very personable and represented The Steam Police very well in a professional, down to earth, and enthusiastic manner. Thanks for a job well done Matt!!!
Our kitchen tile turned out great. It’s bright and much cleaner. John was friendly, professional and did a great job!
Great Job. Will Have you back!
Very professional service!!
Always on point!
Attention to detail and meticulous work! Not only did they get my shop in tip top shape for my photo shoot, they also managed to remove floor stains that I couldn’t remove. They were punctual and professional. I would recommend their services to anyone. A+++ service and great communication!
John was so great to work with. Laura was great, too! Our carpets and tile look like new, we are very pleased
I can’t speak to the actual cleaning service as we had to cancel last minute, but they were really great to coordinate and schedule with, very responsive and quick to answer questions, provide quotes, etc. Based on their level of professionalism I would definitely use them in the future should a need arise.
Tony and the Team were over in record time after our plumbing accident. They were thorough, yet conservative in their clean up work and we are left with no doubt their efforts saved us from much headache.
John was terrific!
Service was great, thorough, service person was excellent as well. My carpets look clean and fresh
John was knowledgeable and efficient, carpets look great!
Trustworthy, with great communication. Would use again and recommend.
Great service, fantastic "get it done" attitude, and excellent communication. We had a sump pump failure on a Saturday morning. Tony was there before the plumber was finished that Saturday morning. He took thermal and traditional pictures, documented the issues, and provided an estimate so thorough that once the insurance company saw it, they canceled the adjuster visit and just paid the claim.
Incredibly superior, professional, friendly service. The owner arrived within1hour of my service call, assessed the situation and provided me with a detailed estimate. They started work immediately and continued until job was complete explaining each step in detail as the job progressed. I highly recommend this company.
I highly recommend The Steam Police; from water damage/water mitigation to carpet/floor cleaning! We were away on vacation and came home at 9 o’clock on a Friday night, to no heat and over 3 feet of water in my basement from a broken valve. I called and Tony at Steam Police picked up immmediately. I discussed my issue and he offered to come over and shut off the water and gas for me that night, but I shut it off already. Tony scheduled to come over the next morning(on a Saturday!!). He assessed the issue while 2 additional Steam Police trucks and crew came over to start pumping the basement out, along with the fire department which Tony was able to have them bring over another pump. While waiting for the water to be pumped out. He scheduled to have a whole house portable heat forced air unit set up to get heat into the house to start drying it, to avoid mold issues. Gage from Steam police was also taking pictures and documenting all the damage to the basement and personal items while they were pumping the basement. Tony also scheduled to have a dumpster (5 in total were needed) and storage container delivered to the house that day! Kara (the sweetest woman) from Steam Police called me to see what I might need and knowing I had no furnace and water heater now, referred two great companies to complete the furnace and water heater, which were installed quicker than anyone I was able to find. Gage, Jonathan and the rest of the guys were great with throwing out damaged items but also taking the time to go through items carefully and speak to us regarding any items that were personal, to save and clean/dry them. They were worked quick and carefully. They would work around our schedule and be there as early as needed and stay as long as needed everyday. Gage was amazing running the job and to have Tony stopping in everyday overseeing it and giving me suggestions was helpful. I was also in constant communication with Kara at Steam Police walking me through the steps in the process. It was a HUGE stress reliever to not feel alone going through this ordeal. Once the basement was dry, they vacuumed/cleaned the ducts in the house. Gage acid washed the basement floor, and Jonathan steam cleaned the floors, carpets in the house along with a sofa. They had a Persian rug cleaned for us along with cleaning our cushions for our outdoor furniture that we store in the basement in the winter that was stained from the flooding. I know it is a long post, but Kara and Tony at the Steam Police were Phenomenal!! Usually when you read reviews/posts it’s about poor workmanship and/or company personnel, it’s nice to experience and write about a great experience. I highly recommend them. I didn’t know they offered all the services I needed done. I thought I would need to bring in additional companies. Feel free to reach out to me if you have additional questions about the work they did for my family I can not Thank them enough for everything! Adam
Great job!
We use Steam Police yearly and highly recommend it. This year we added grout cleaning and love it. They are very professional and helpful.
So easy to work with! Great satisfaction knowing the job they did in my home.
Great company. Did an awesome job. Highly recommend!
Steam police arrived to my flooded basement, and quickly and carefully took care of removing carpet and the dry-out process. Their service technicians were absolutely wonderful; they were professional, knowledgeable of what was needed, and got straight to work. They kept me informed every step of the way. They left my basement as clean as could be after the incident. I highly recommend them!
Great job as always. I've used steam police several times and they never disappoint.
Professionalism at its finest. John was thorough, thoughtful, efficient and pleasant. Definitely the kind of technician you want on your job! Will definitely use for future projects!

For great service and professionalism for your Rochester plumbing, heating and cooling needs, call and speak with the friendly team at Steam Police today.


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"Fighting Grime One Room At A Time" When you need cleaning or restoration help in Rochester, you can always rely on Steam Police! Call us now or book online!

Steam Police: Professional Grime Fighters!

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Your Local NY Family Business

Family owned and operated. Founded by a registered nurse and a police officer/chief of a local fire department, we're here to help you and your home.
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Trusted Experts In Our Community

With our background in emergency first response, and thousands of happy customers in our community, you can depend on the Steam Police.

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Our specialists are available 24/7, ready to help you in any cleaning or restoration emergency!
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Over 500 Five Star Reviews!

With over 500 five star reviews and testimonials from our customers, you can be assured of the level of satisfaction we provide.

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